Returns & Refund Policy
We stand behind every product we sell. Please read our policy carefully before placing your order.
Last Updated: April 2026
Please Note
All sales are considered final once the product has been shipped and delivered. We do not offer returns or refunds for change of mind, buyer's remorse, or compatibility issues that could have been verified prior to purchase. Refunds and returns are strictly limited to cases of genuine manufacturing defects, transit damage, or incorrect items shipped by us.
Free Cancellation
Before dispatch only
DOA Protection
Report within 48 hours
Warranty Assistance
We help with manufacturer claims
1. Order Cancellation
Before Dispatch
You may cancel your order free of charge at any time before it has been dispatched.
- ✓Full refund to your original payment method
- ✓Refund processed within 7-10 business days
- ✓Contact us via WhatsApp or email to cancel
After Dispatch
Once an order has been dispatched, it cannot be cancelled. The product must be received and is only eligible for return under the specific conditions outlined below. Refusing delivery does not constitute a cancellation and return shipping charges will be deducted from any refund.
2. What Qualifies for a Refund or Return
Refunds and returns are only applicable in the following situations. All claims must be supported with photographic or video evidence.
Dead on Arrival (DOA)
If the product is completely non-functional out of the box, you are eligible for a full replacement or refund. You must report this within 48 hours of delivery with an unboxing video or clear photos showing the defect. We will arrange a free pickup and provide a replacement (subject to availability) or a full refund.
Damaged in Transit
If the product arrives with visible physical damage caused during shipping (crushed box, broken components, etc.), report it within 48 hours of delivery with photos of the packaging and product. We will arrange a free replacement or full refund at our discretion.
Wrong Item Shipped
If you receive a product different from what you ordered, contact us immediately. We will ship the correct item and arrange a free return pickup for the wrong product. If the correct item is unavailable, a full refund will be issued.
Unable to Fulfill Order
In rare cases where we are unable to procure or deliver the product after payment has been received, a full refund will be issued automatically within 7-10 business days.
3. What Does NOT Qualify for a Refund or Return
The following situations are strictly non-refundable and non-returnable:
Change of mind or buyer's remorse
All sales are final once delivered. Please research your purchase thoroughly before ordering.
Compatibility issues
It is the buyer's responsibility to verify compatibility (socket, form factor, clearance, power requirements, etc.) before purchase.
Customer-caused damage
Damage resulting from improper installation, misuse, physical impact, liquid damage, or electrical surges is not covered.
Used, installed, or opened products
Products that have been installed, used, or have broken seals cannot be returned unless they are DOA/defective.
Software, licenses, and digital products
All digital products and software licenses are non-refundable once delivered or activated.
Performance dissatisfaction
If the product works as specified by the manufacturer but does not meet your personal performance expectations, it is not eligible for return.
4. Custom-Built PCs — Strict No Return Policy
Custom-built PCs are assembled specifically to your configuration and specifications. Once a custom build has been shipped, it is absolutely non-returnable and non-refundable, except in the case of a completely non-functional system (DOA) reported within 48 hours of delivery with video evidence.
- ✗No returns for change of mind, aesthetic preferences, or noise/thermal expectations
- ✗No returns for individual component swaps after build completion
- ✗No partial refunds on custom builds
- ✓Individual components within the build carry their respective manufacturer warranties
- ✓We will assist with manufacturer warranty claims for any component that fails
5. Drop Products & Limited Releases
Products purchased through our Drops (limited-release reservation system) are subject to the following:
- ✗Booking fees are non-refundable once a booking is confirmed
- ✗Completed drop purchases are non-returnable
- ✓DOA claims are still honoured within 48 hours of delivery
- ✓Manufacturer warranty applies as per the product's warranty terms
6. Warranty Assistance
All products sold by NVSX carry their original manufacturer warranty. If a product develops a fault after the 48-hour DOA window, it falls under manufacturer warranty — not our return policy.
7. How to Report an Issue
- 1Contact Us Within 48 Hours
Reach out via WhatsApp or email within 48 hours of receiving the product.
- 2Provide Evidence
Share clear photos or an unboxing video showing the defect, damage, or wrong item. Claims without evidence cannot be processed.
- 3Our Team Reviews
We will review your claim and respond within 24-48 hours with the resolution (replacement, refund, or warranty guidance).
- 4Resolution
If approved, we arrange a free pickup. Refunds are processed within 7-10 business days to your original payment method.
8. Refund Processing
When a refund is approved, it is processed to your original payment method:
UPI / Wallet
2-3 business days
Credit / Debit Card
5-7 business days
Net Banking
5-7 business days
Actual credit time may vary depending on your bank's processing schedule. NVSX is not responsible for delays caused by payment processors or banking institutions.
Have a Genuine Issue?
We're here to help with legitimate product issues. Reach out and we'll work with you to find the right resolution.