Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your data.

Last Updated: January 2025

Secure Data

Encrypted storage

Your Control

Data access & deletion

No Selling

We never sell your data

Introduction

NVSX Ecommerce ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our website, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our services.

Information We Collect

1. Personal Information You Provide

When you create an account or place an order, we collect:

•Account Information: Name, email address, phone number
•Shipping Information: Delivery address, city, state, PIN code
•Billing Information: Billing address (payment details handled by payment gateway)
•Communication Data: Messages, reviews, forum posts, support tickets

2. Authentication Information (Firebase)

We use Firebase Authentication by Google for secure login. When you sign in via Google or Email/Password, Firebase collects:

•Firebase User ID (UID)
•Email address and display name
•Google profile picture (if you sign in with Google)
•Login timestamps and IP addresses

Firebase Authentication is subject to Google's Privacy Policy.

3. Automatically Collected Information

When you visit our website, we automatically collect:

•Device Information: Browser type, operating system, device type
•Usage Data: Pages visited, time spent, clicks, search queries
•IP Address: For security, fraud prevention, and analytics
•Cookies: Session cookies, authentication tokens (see Cookie Policy below)

4. Third-Party Data Sources

We integrate with third-party services to enhance your experience:

•YouTube Data API: We fetch public product review videos to display on product pages (no personal data collected)
•Reddit API: We fetch public discussions from PC-related subreddits (no personal data collected)
•Competitor Price Scrapers: We collect public pricing data from e-commerce sites (no user data involved)

How We Use Your Information

We use the collected information for the following purposes:

✓ Order Processing: To process, fulfill, and deliver your orders

✓ Account Management: To create and manage your user account

✓ Customer Support: To respond to inquiries, resolve issues, and provide assistance

✓ Communication: To send order confirmations, shipping updates, and important notifications

✓ Personalization: To recommend products, save cart items, and customize your experience

✓ Analytics: To understand website usage, improve features, and optimize performance

✓ Security: To detect fraud, prevent abuse, and ensure platform security

✓ Legal Compliance: To comply with laws, regulations, and legal obligations

We DO NOT: Use your data for targeted advertising or sell/rent your personal information to third parties.

Data Storage & Security

Where We Store Your Data

Your data is securely stored using the following services:

•Supabase (PostgreSQL): Account data, orders, products, and forum posts are stored in an encrypted PostgreSQL database hosted on Supabase's servers (located in Singapore/India regions).
•Supabase Storage: Product images and user uploads are stored in Supabase object storage with access controls.
•Firebase Authentication: Authentication data is managed by Google Firebase (subject to Google's security standards).

Security Measures

We implement industry-standard security measures to protect your data:

SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using HTTPS.
Database Encryption: Data at rest is encrypted in our PostgreSQL database.
Authentication Tokens: JWT tokens with expiration to prevent unauthorized access.
Access Controls: Role-based access control (RBAC) for admin and user privileges.
Regular Backups: Automated database backups to prevent data loss.

Note: While we take security seriously, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your data.

Cookie Policy

We use cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device.

Essential Cookies (Required)

Authentication tokens, session management, cart persistence. These cannot be disabled.

Functional Cookies (Optional)

Remember your preferences, language settings, and theme choices.

Analytics Cookies (Optional)

Help us understand how you use our website to improve features and performance.

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.

Data Sharing & Disclosure

We do NOT sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

•Service Providers: Courier partners (BlueDart, Delhivery) receive your shipping address to deliver orders. Payment gateways (Razorpay) process transactions securely.

•Legal Compliance: When required by law, court order, or government authorities.

•Business Transfers: In case of merger, acquisition, or sale of assets (you will be notified).

•Protection of Rights: To prevent fraud, enforce our policies, or protect our rights and safety.

Your Privacy Rights

You have the following rights regarding your personal data:

✓ Access Your Data

Request a copy of the personal data we hold about you.

✓ Update Your Data

Correct or update inaccurate information in your account.

✓ Delete Your Data

Request deletion of your account and associated data (subject to legal obligations).

✓ Opt-Out

Unsubscribe from marketing emails (order notifications cannot be disabled).

✓ Data Portability

Export your data in a structured, machine-readable format.

✓ Withdraw Consent

Withdraw consent for optional data processing activities.

To exercise these rights, contact us at 088054 59545 or visit our Contact Page.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

•Account Data: Retained as long as your account is active. Deleted within 30 days of account deletion request.
•Order History: Retained for 7 years for tax, legal, and warranty purposes (as per Indian laws).
•Forum Posts: Public posts remain visible unless you delete them or request removal.
•Analytics Data: Anonymized and aggregated data may be retained indefinitely for research.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting on this page. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

Questions About Privacy?

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

NVSX Ecommerce

Shop No 3, Madhav Baug Society, Baner - Mahalunge Rd

Pune, Maharashtra 411069

Phone: 088054 59545